Course curriculum
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1
About the course
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About the Course
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How to speak to customers by telephone
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How do you let a customer down if a product or service isn't available?
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Speaking to customers face to face
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Know your products and services
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Promoting Goods and Services
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Good Customer Service course face to face script
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Talking to customers by telephone script:
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Getting touch with customer emotions
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Effective Communication
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Conclusion
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