Course curriculum

  • 1

    About the course

    • About the Course

    • How to speak to customers by telephone

    • How do you let a customer down if a product or service isn't available?

    • Speaking to customers face to face

    • Know your products and services

    • Promoting Goods and Services

    • Good Customer Service course face to face script

    • Talking to customers by telephone script:

    • Getting touch with customer emotions

    • Effective Communication

    • Conclusion